Frequently Asked Questions

Yes, Travelers Part Registration guarantees full compliance with current legislation in Spain, including the Royal Decree 933/2021, which regulates documentary registration and information obligations in lodging activities.

The application assures:

• Data Registration: Mandatory capture of all fields required by law.

• Submission Deadline: Submit the Travel Reports and reservation information electronically (according to RD 933/2021) to the authorities within a maximum of 24 hours after booking and check-in.

• Conservation: Store signed records digitally and securely during the mandatory period.

Traveler Record Section is in charge of automatic communication with SES Hospedajes.

The system detects and uses the corresponding communication channel according to the registered property’s address, ensuring that the legal compliance is correct.

Yes. The traveler’s signature is collected as an electronic handwritten signature on the device screen (mobile or tablet) and is digitally linked to the generated Traveler Report. This process is completely valid and complies with the requirements of Royal Decree 933/2021 and the applicable security regulations for electronic document management in the admission process at tourist accommodations. The application retains the date, time, and data associated with the signature.

• Advanced Encryption: All confidential information (guest data, access codes, etc.) is stored encrypted using robust protocols.

• Secure Connection: Access to the control panel and the application is made exclusively through secure SSL connection.

• Legal Storage: Data is retained only for the time strictly required by law and periodic cleanups are performed on the servers to remove unnecessary or expired documents, ensuring data minimization.

The application is optimized for the automatic scanning of the most common and legally required identity documents:

• DNI (Spanish National Identity Document).

• NIE (Foreigner Identification Number in card format).

• Passport (requires the MRZ or Machine Readable Zone, which is the code of text lines at the bottom).

The scan automatically captures all traveler data, minimizing errors and speeding up the process to less than 30 seconds. Manual data entry is also possible for documents that do not have an MRZ or in exceptional cases.

No, absolutely. One of the pillars of Registro Parte Viajeros is the Check-in Online Universal.

• The owner sends a custom link or a QR Code to the guest.

• The guest accesses an optimized web interface from their own browser (no downloads).

• Complete your information, upload your document (if required), and sign digitally.

This methodology eliminates friction, improves the guest experience, and guarantees legal registration even without the host’s presence.

We offer three flexible registration options that cover any scenario:

1. Check-in Online (Remote): The host sends a unique registration link before arrival. The guest enters their information and signs remotely.

2. QR Check-in: A QR code is left visible at the accommodation. The guest scans it upon arrival and completes the process from their phone.

3. In-Person Check-in: Using the app on a host/agent’s mobile or tablet, the document is scanned on-site and the digital signature is collected.

• Yes. The application is designed to integrate into the tourist property management ecosystem with iCal Synchronization: For more common platforms (Booking.com, Airbnb, Vrbo, etc.), reservation imports can be configured through iCal calendars, facilitating centralized arrival management.

• Yes. Travelers Report Registration not only generates the mandatory Traveler Report but also allows you to configure and attach your own Admission Document, Rental Contract, or Stay Rules. The guest accepts and digitally signs this document within the same check-in process, ensuring that all documentation procedures are done in a single step.

No. One of the biggest advantages of our plans is that they offer unlimited check-ins, unlimited users, and unlimited devices within the fee. The price is based on the number of properties or the size of the establishment you manage. This guarantees that you will not have unexpected costs, regardless of your booking volume.

Absolutely. The platform is optimized for centralized management. From a single Control Panel (web and app) you will be able to:

• Manage and view all your properties, regardless of their type (hotel, VT, rural, etc.).

• Assign “Agent” roles or co-host to employees or external managers, limiting their access only to the properties or functionalities you want.

Yes. All our plans include a 7-day free trial period so you can set up your properties and test all the functionalities of the app, including document scanning and simulated sending to the authorities. No credit card or commitment is required for the trial period.

We offer a fast, specialized, and multichannel support service included in your subscription:

• Channels: Web chat, email and/or phone/WhatsApp support.
• Specialization: Our team is familiar with the legal and technical requirements of the authorities and integrations with PMS.
• Response Time: We strive to have one of the lowest response times in the industry, to solve your doubts almost immediately and ensure that your operation does not stop.

Traveler Report Registration is the leading solution specifically designed for owners and managers of tourist accommodations in Spain. Our purpose is to automate and simplify the legal compliance of the obligation to register guests and send the entry reports to the authorities quickly, securely, and 100% digitally.

Registro Parte Viajeros prioritizes the security of guest data and the well-being of hosts.

• We have the best encryption system on the market.
• We continuously update our system to comply with regulations.
• We offer you all the advice for your business to grow.
• We notify you of all legal changes.
• We send you reminders so you never forget to register a guest.